To ensure effective communication in Türkiye, delivery, and documentation of official notices, the Social Security Institution (SSI) requires that documents which must be served under the Social Insurances and General Health Insurance Law No. 5510, the Law on the Collection Procedure of Public Receivables No. 6183, and other applicable legislation be transmitted electronically.
Article 88 of Law No. 5510 explicitly mandates electronic notification. Furthermore, the Regulation on Electronic Notifications Issued by the Social Security Institution, effective as of 1 October 2021, along with Circular No. 2021/38 dated 10 November 2021, sets out detailed rules on how electronic notification is to be carried out. However, questions frequently arise in practice—such as what the SSI electronic notification address is, how it can be obtained, and whether use of the system is compulsory.
This guide clarifies the electronic notification process in a question-and-answer format.
What is an electronic notification?
It refers to the transmission of documents required to be served by the SSI to the recipient’s electronic notification address through the SSI’s electronic notification system.
What is the electronic notification system?
It is the digital platform through which the SSI sends electronic notices, ensures their delivery, and records receipt electronically.
Which documents are subject to electronic notification?
Any document that must be issued and served by the SSI under:
- Law No. 5510,
- Law No. 6183 (dated 21.07.1953),
- and other related legislation,
must be delivered electronically.
Who must obtain an electronic notification address?
Employers—whether natural persons, legal entities, or organizations lacking legal personality—that employ insured workers are required to obtain and use an electronic notification address.
Can individuals obtain an electronic notification address voluntarily?
Yes. Those not legally required to use the system—natural persons, legal entities, and non-legal organizations—may still apply for an electronic notification address on a voluntary basis.
When must obligated parties apply for an electronic notification address?
The application must be submitted within three months following the month in which insured employment begins.
Where are applications submitted?
Applications are made through the e-Government portal (www.turkiye.gov.tr).
How do application procedures differ by user type?
Applications fall under three categories:
- Individuals without SSI employer status
- Natural person employers
- Legal person employers
How can individuals without an employer registration apply?
They may apply under the “Natural Person (Voluntary)” option to access their personal notifications.
How do natural person employers apply?
They must select the “Natural Person Employer” option. Applications can be made personally or by an authorized employer representative.
How do legal person employers apply?
Legal entities must apply under the “Legal Person” option. The applicant must be registered in MERSIS or listed in the SSI records as a manager, director, or authorized representative.
Are supporting documents required for the application?
No physical documents are typically required, as the entire process occurs online. For legal entities, the system automatically verifies the relevant MERSIS or SSI records.
How are notifications delivered after registration?
Notices are sent directly to the electronic notification address specified during the application and can be accessed through the e-Government portal.
How will I be informed that a notification has arrived?
An informational SMS and/or e-mail is sent to the mobile number and e-mail address registered with e-Government.
However, failure to receive this message does not affect the legal validity of the notification.
Employers should therefore check their electronic notification address regularly.
Who can view the notifications?
- The employer or the representative who submitted the application
- Authorized company managers
- Users assigned roles as sub-accounts
When is a notification considered legally served?
Whether the recipient reads the document or not, it is deemed served on the fifth day after it reaches the electronic notification address.
Can employers authorize third parties to view notifications?
Yes.
- For natural person employers: the employer or their representative may grant access.
- For legal persons: any manager, director, or authorized representative may assign viewing permissions.
What happens if the authorized representative of a legal entity changes?
A newly appointed manager/director/legal representative must submit a new application via e-Government within three months of appointment.
Is a new electronic address required when a new workplace opens?
No. If the new workplace operates under the same tax ID (legal entities) or Turkish ID number (natural persons), the existing electronic notification address continues to be used.
Can someone withdraw from the electronic notification system?
No.
Once enrolled—either voluntarily or mandatorily—the user cannot exit the system.
If an administrative fine is delivered via e-notification and opened within five days, can it still be paid at a discounted rate?
Yes. Opening the notification within five days preserves the right to pay the reduced fine.
What if electronic notification cannot be made?
If electronic delivery is not possible for justified reasons, the SSI will serve the notice physically in accordance with:
- Notification Law No. 7201, and
- Law No. 6183.
Is there a penalty for failing to obtain an electronic notification address when required?
Although Law No. 5510 includes various administrative fines, there is currently no administrative fine for failing to obtain an electronic notification address.
Therefore, as of today, employers who do not register are not subject to monetary penalties for this omission.
Relevant regulation (in Turkish)
Relevant circular (in Turkish)
